Terms & Policies Wholesale Orders
ORDER & BACKORDER POLICIES Minimum opening order is $250. Reorder is $250. Canadian opening order is $350 CAD. Reorder is $350 CAD. Back orders will be shipped without notice within six months of order date unless cancelled in writing to orders@shiraleah.com. Should you wish to place, cancel or change an order or backorder, a written notification to orders@shiraleah.com is required. Once an order is sent to our warehouse for processing, changes & cancellations are unable to be made. If your order cannot be received after a specific date, please include a cancel date. Otherwise, it will ship without notice up to six months from the original order date. Orders must be written in case pack or minimum quantities. Shiraleah reserves the right to increase quantities to meet our case pack or minimum requirements. Shiraleah is a wholesaler and will sell only to retail businesses with a valid reseller identification number. Shiraleah reserves the right to refuse sale to any retailer. Published prices may be adjusted prior to the life of the catalog.
PAYMENT TERMS In order to apply for net 30 terms, accounts must pre-pay their first three orders with a credit card. Contact payments@shiraleah.com to obtain your credit reference application. All opening orders must be prepaid by Visa, MasterCard, American Express, Discover. To provide a credit card, please contact payments@shiraleah.com or x225. A $25 fee will be charged for any returned checks due to insufficient funds. A 1.5% per month late charge will be applied to all invoices 31+ days past due. Accounts more than 60 days past due will be sent to collections. Customer agrees to pay all collection costs and attorney’s fees. Terms will be revoked after a two-year lapse in order placement. For all accounting inquiries, email accounting@shiraleah.com SHIPPING All orders are shipped FOB Chicago, IL. All orders are shipped via FedEx, USPS and/or LTL unless specified otherwise. Special routing instructions must be specified or Shiraleah will ship at its own discretion. Customers who refuse a shipment will be responsible for the cost of both outbound and inbound freight.
RETURNS & CLAIMS All claims and damages must be submitted in writing to support@shiraleah.com within 14 days of receipt. All claims must be submitted with photographs of damages. To file a claim, visit shiraleah.MarketTime.com All returns are required to have a Return Authorization number (RA#). Please contact support@shiraleah.com or call 866-503-9765 x227 to obtain your unique RA# and form. All returned shipments must include the completed form. Returns must be shipped back to us within 14 days of obtaining your RA#. All returns are subject to approval by Shiraleah and must be received in resalable condition (i.e., in original packaging, without damages or retail price tags). A 20% restocking fee will apply for all returned merchandise that does not meet the above criteria. Price reductions can be refunded the difference between regular and sale prices for seven days from date of invoice. All refunds will be issued to the original payment method. All refunds under $25.00 will be issued as a credit memo to the customer account to be applied to a future invoice. All credits must be used within 4 months. Open credits must be used within 120 days of issuance. Expired credit memos are automatically removed and cannot be reinstated or refunded. To receive a copy of an invoice, email accounting@shiraleah.com. NOTE: Many Shiraleah products are handcrafted and made from natural materials such as bamboo, bone, shell, and wood as well as recycled materials such as glass, aluminum, and paper. As a result, our products will have slight variations in color, texture, and finish. These variations are not considered damages and returns will not be accepted.