FREE SHIPPING ON ORDERS OVER $50

Shipping & Return Policy For Retail Orders

SHIPPING FAQ

* Free shipping does not apply to international orders or shipping to Alaska and Hawaii.*

All orders ship Monday through Friday from Chicago, IL. Processing takes 1-2 days for standard shipments and 1 day for expedited shipments. 


Need to cancel or make an adjustment? Let us know right away, and we'll do our best! Email support@shiraleah.com. Unfortunately, we're unable to make any changes once an order is sent to our warehouse.


METHODS AND TRANSIT TIMES 

  • Fed Ex Ground* / 1-5 days

  • International / Arrival time will vary

*Please note that this isn’t an expedited shipping method. 

 SOME NOTES!

Orders placed after 12 pm central standard time will process the following business day. We do not ship orders on Saturday and Sunday. 

  • The pickup day does not count as a day in transit-expedited shipments may take one additional business day.

  • We're not responsible for shipping delays.

  • Customs fees and duties are the customer's responsibility.

  • Fed Ex does not ship or deliver on weekends.

  • Fed Ex cannot deliver to PO boxes-a valid street address is required!

     

    RETURN POLICY FOR RETAIL ORDERS FAQ

    Not happy with your purchase? Well, we definitely don't want you to be disappointed!

    2024 HOLIDAY RETURNS WINDOW:

    Due to increased order volume for the holiday season, all orders purchased between November 15, 2024 and December 21, 2024 are eligible for an extended return window through January 15, 2025.

    ​What is Redo?

    When you opt-in for Redo at checkout, your return shipping label is included, allowing you to return any item(s) in your order for an exchange, refund, or store credit for FREE.
    ​
    If you decide not to buy Redo, you can still return your items, but you will be responsible for the cost of the return shipping label.
    ​
    All returns are subject to the guidelines outlined in our Return Policy.


    ​What is Free Returns via Redo?

    We now offer return protection for all orders called Redo, which you can purchase at checkout. If you purchase Redo for $2.98 with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange or store credit for FREE.* Redo covers all items in the cart, you do not need to purchase Redo for each item.

    If you choose not to buy Redo, or would like a full refund, you can still return items, but you will have to cover the cost of the return shipping label.

    Free returns via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, unwashed, and all tags attached. Final-sale and special discounted items are not eligible for free returns.

    *Restocking fees may still apply.

    How do I return?

    • Visit our RETURNS CENTER to submit return request.

    • Enter your order number and email address.

    • Follow the instructions and select the items you want to return.

    • Once your request is approved, you will get a confirmation email with shipping guidelines. Sorry, unauthorized returns will not be refunded.

    What items are returnable? 

    • Items returned within 21 days from the date of purchase.

    • Items in unused and resalable condition.

    • Items in the original packaging with all the tags intact.

    • Items that were not marked as clearance at the time of purchase.

    What items are non-refundable? 

     The following items cannot be returned:

    • Products purchased from the clearance sale section. Items marked down 50% or more are final sale only.

    • Products from our brand ordered from another retailer.

    • Products that have been used and show wear and tear.

    • Return requests submitted outside the 21 day return window.

    The item I received is damaged!

    • Received a damaged product? We're sorry. Please contact support@shiraleah.com within 21 days from the date the order was processed.

    How do I ship back the items?

    For instructions on how to ship the returned products, refer to the email received after placing the return request.

    How soon will I get my refund?

    Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval. 

    * If you ship your return using our auto generated label, the return shipping amount will be deducted from your refund.*

    Some Return Shipping Notes!

    • We don't currently cover the cost of return shipping.

    • If you ship your return using our auto generated label, the return shipping amount will be deducted from your refund.

    • We're not responsible for items delivered to an incorrect address supplied by the sender-so check that info twice!

    • Sorry, unauthorized returns will not be refunded.

    • Customer has 5 days from when the order is placed to request sale price to be applied to previously placed orders.

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